Privacy Policy

Privacy Policy

Last updated: August 14, 2026

1. About This Policy

Workbench World is an independent multi-brand specialist retailer for DeWalt and Ridgid power tools, operating at workbenchworld.us. Since 2014, we have offered a clear local shopping experience with product comparisons, transparent shipping, returns, and warranty guidance before checkout.

The storefront you shop on is managed by Benchline Trade Operations LLC, an independent retail operating company that handles commerce operations, order processing and fulfillment, customer service, quality and authenticity management, and regulatory compliance. Benchline Trade Operations LLC operates Workbench World under a management services agreement; it is not a manufacturer-owned or franchise entity, and Workbench World is not an official DeWalt or Ridgid brand store.

When this policy says "we," "us," or "our," it refers to Workbench World and Benchline Trade Operations LLC as the operating company responsible for the data handling described below.

2. Information We Collect

Information You Provide

• Contact and order details: your name, billing and shipping addresses, email address, phone number, and order number.
• Order contents and pricing: the products you purchase, prices, shipping choices, and any coupon codes you apply, such as WORKBENCH10.
• Payment information: credit card or PayPal details you enter at checkout. These are collected by our payment processors, and we receive only confirmation that payment was completed.
• Support communications: information you share when you contact us by phone at +1 (216) 555-0174, by email, or through the site contact form.
• Return and warranty information: details about the items you want to return, product condition, and warranty service inquiries.

Information We Collect Automatically

• Device and browser data: IP address, browser type, device type, and operating system.
• Usage data: pages and products viewed, referring URLs, time spent on the site, clicks, and cart activity.
• Cookie and similar technology data: identifiers and preferences stored via cookies, pixels, and similar technologies.

Transaction and Support Records

When you place an order or contact us, we keep records of that activity, including:

• Order history, invoices, receipts, and payment confirmations.
• Shipping and tracking details for your orders.
• Support correspondence, return authorizations, warranty claim records, and coupon redemption logs.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including payment processing, order confirmation, and shipping. Standard shipping is $8.00, and orders over $45.00 qualify for free shipping.
• Handle returns and warranty support. Returns are accepted within 30 days for items in new condition, and we work with you to obtain a return authorization. Warranty coverage follows the manufacturer's product warranty; we do not offer a separate store warranty.
• Provide customer support before and after your order, by phone, email, contact form, and self-service order tracking.
• Answer questions about coupons and payments, including applying eligible discounts like WORKBENCH10 at checkout.
• Communicate order status and shipping updates.
• Improve our storefront and shopping experience, including product comparisons and site functionality.
• Prevent fraud, maintain security, and comply with legal obligations.

4. Service Providers and Payment Processing

We share personal information with service providers who help us run the storefront, including:

• Payment processors for credit card and PayPal payments.
• Shipping carriers that deliver your orders.
• E-commerce platform and hosting providers that support workbenchworld.us.
• Analytics providers that help us understand site usage.
• Customer support tools for phone, email, and ticket management.
• Legal counsel, where needed, to resolve regulatory or legal matters.

These providers receive only the information they need to perform their services and are expected to protect it appropriately.

Payment Processing

We accept credit cards and PayPal. When you check out, your payment details are transmitted directly to the payment processor, and we do not store full credit card numbers on our systems. PayPal transactions are also governed by PayPal's own privacy policy.

5. Cookies and Similar Technologies

Workbench World uses cookies and similar technologies to keep the storefront working and to understand how shoppers use it.

• Essential cookies are required for core features such as your cart, checkout, and account session.
• Analytics cookies help us see which pages and products are popular, so we can improve the site.
• Preference cookies remember your settings and choices.

You can control cookies through your browser settings. If you disable certain cookies, parts of the site may not function as expected.

6. How We Protect Your Information

We take reasonable measures to protect personal information, including encryption in transit, access controls that limit data to employees and contractors who need it, regular reviews of our security practices, and minimizing the data we collect to what is necessary for the purposes described in this policy. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. How Long We Keep Your Information

We keep personal information only as long as needed for the purposes described in this policy, including:

• Order and transaction records are retained as needed for tax, accounting, and legal obligations.
• Support and return records are retained for the life of the inquiry and a reasonable period afterward.
• Analytics and usage data are retained according to the schedules of the analytics tools we use.

When information is no longer needed, we delete or anonymize it.

8. Your Choices and Privacy Rights

Your Choices

• Access and correction: you may contact us to review or update the personal information we hold about you, including through our order lookup tools.
• Marketing communications: you may opt out of promotional messages at any time.
• Cookie controls: you can adjust browser settings to block or delete cookies.

Applicable Privacy Requests

Depending on where you live, you may have rights under applicable privacy laws, such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights may include:

• The right to know what personal information we collect, use, and share.
• The right to request deletion of your personal information.
• The right to correct inaccurate personal information.
• The right to opt out of the sale or sharing of personal information. We do not sell personal information.
• The right to receive equal service and pricing, even if you exercise your privacy rights.

To make a privacy request, contact us by email or through the site contact form. We will verify your identity using information such as your order number or email address, your full name, and the nature of your inquiry. We respond to privacy requests without unreasonable delay, and legal and privacy inquiries receive a first response within two business days.

9. Children's Privacy

Workbench World is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and post the updated policy on workbenchworld.us. If we make material changes, we will provide notice on the site or by email where appropriate.

11. Contact Us

If you have questions about this policy or how your personal information is handled, you can reach us at:

• General support: support@workbenchworld.us or +1 (216) 555-0174
• Legal and privacy inquiries: legal@workbenchworld.us
• Storefront address: Workbench World, 4820 Industrial Parkway, Cleveland, OH 44135, United States

Our shared service window is Monday through Friday, 8:00 AM to 6:00 PM Eastern Time. Messages received outside these hours are queued for the next business day, and our website offers self-service order tracking and an FAQ around the clock. General support inquiries receive a first response within 4 business hours during the shared service window, while legal and privacy inquiries receive a first response within 2 business days. For unresolved regulatory issues, we may involve external counsel.