Shipping Policy

Shipping Policy

Last updated: August 14, 2026

Shipping Overview

Workbench World ships orders placed at workbenchworld.us from our Cleveland, Ohio facility at 4820 Industrial Parkway, Cleveland, OH 44135. We are an independent multi-brand specialist retailer for DeWalt and Ridgid power tools, operated by Benchline Trade Operations LLC under a management services agreement. We are not an official DeWalt, Ridgid, or manufacturer-owned store, and this policy explains exactly what to expect for shipping charges, processing, delivery, and resolution of shipment issues.

Shipping Charges and Free Shipping Threshold

Shipping costs are straightforward:

• Standard shipping: $8.00 per order.
• Free standard shipping: Orders over $45.00 qualify for free standard shipping.

Shipping charges are payable with the same payment methods we accept for orders: credit cards and PayPal. The free shipping threshold is evaluated at checkout based on your qualifying order total.

Order Processing and Confirmation

When you place an order, you will receive an order confirmation by email. Orders and related requests are processed on business days during our shared service window: Monday through Friday, 8:00 AM to 6:00 PM Eastern Time. Anything received outside these hours is queued for the next business day.

Please review your confirmation promptly and confirm your shipping address is correct. If you notice an error, contact our shipping support team immediately with your order number so we can attempt to correct it before the package leaves our facility.

Delivery Timing and Tracking

Once your order ships, the carrier provides tracking and an estimated delivery window. We do not control carrier transit times, but you can follow your package with the tracking information we provide, and you can use our website's self-service order tracking tools around the clock. If you have questions about a specific delivery date, our shipping support team can check carrier scans and give you accurate next steps.

Split Shipments

Orders containing multiple items may ship in separate packages. Each package is tracked independently. Shipping charges and free-shipping eligibility are determined at checkout based on your order total.

Carrier Events and Delays

After a package is handed to the carrier, delivery depends on carrier scans and transit updates. Weather, holiday volume, and other carrier events can occasionally cause delays. If a shipment appears stuck without scans or is running late, contact shipping support. We will check carrier status and delivery scans, contact the carrier for missing packages, and process re-shipments or refunds as applicable.

Failed Delivery

If a delivery attempt fails — for example, because the shipping address was incorrect, no one was available to accept the package, or the package was refused — our shipping support team can help you resolve it. Please have your order number and tracking number ready so we can act quickly and coordinate any necessary follow-up with the carrier.

Missing or Damaged Packages

Missing packages: If tracking shows a package was delivered but you have not received it, contact shipping support with your order number and tracking number. We will investigate with the carrier and process re-shipments or refunds as applicable.

Damaged shipments: If your order arrives damaged, contact shipping support and our after-sales and quality assurance teams will be included so we can coordinate a replacement or another resolution. Items must be in new condition for returns, which are accepted within 30 days with a return authorization from our support team. Warranty coverage follows the manufacturer's product warranty; contact support for details.

Shipping Support

Our dedicated shipping support team handles order shipment follow-ups, carrier handoff and tracking issues, delivery address changes, free shipping threshold questions, and lost or damaged shipments.

• Email: shipping@workbenchworld.us
• First response time: Within 4 business hours during the shared service window (Monday–Friday, 8:00 AM to 6:00 PM Eastern Time).

To help us resolve your issue quickly, please include:

• Your order number
• Tracking number, if available
• Shipping address and carrier name
• A description of the issue

If a shipment issue requires specialist review — for example, a damaged package or an unusual delay — we escalate to the appropriate team, including after-sales, quality assurance, or our operations manager.

General Customer Support

For order status and tracking, coupon and payment questions (including how to apply code WORKBENCH10 at checkout for 10% off eligible items), returns and warranty initiation, or general order help, our primary support team is available:

• Phone: +1 (216) 555-0174
• Email: support@workbenchworld.us
• Contact form: Available through the Workbench World website

The shared service window is Monday through Friday, 8:00 AM to 6:00 PM Eastern Time. Messages received outside these hours are queued for the next business day. Our website offers self-service order tracking and an FAQ around the clock.